Frequently asked questions

Businesses and professionals buying to resell: boutiques and fashion shops, gift shops, pharmacies, concept stores, online shops and other businesses with a tax ID or VAT number. We do not sell to private individuals.

Online applications will open on this site very soon. We will ask for your company name, tax ID or VAT number and a contact person; we check every application and let you know by email when the account is active.

Wholesale prices are only shown to approved trade accounts. Once your account is active, you will see them on every product page.

No. All prices are net, excluding VAT. VAT and, where applicable, the recargo de equivalencia are added to the order and the invoice.

Yes: €200 on the value of the goods, excluding VAT. You can mix styles, colours and categories to reach it.

Yes, based on the value of the goods, excluding VAT: 2% from €500, 4% from €1,000, 6% from €1,500, 8% from €2,000 and 10% from €2,500. The discount is applied automatically in the cart.

Yes, we sell from stock. How many units of each item you can order depends on the stock at the time of ordering; if you ask for more than is available, the cart tells you.

Yes, in our own factory: we engrave your logo, make packaging with your brand, change the colours or sizes of our styles and make exclusive designs. One photo of the design is enough for us to make the sample; a drawing or a sample works too.

120 pieces per style. Samples and moulds are charged; the quote shows how much.

The sample takes 20–25 days and production 30–35 days. The order then arrives at our warehouse in Spain and ships from there. We confirm the total lead time with the quote.

Yes. Our factory warehouse holds more than 5,000 styles in stock. Tell us what you are looking for (a photo helps) and we will give you a price and a lead time.

By bank transfer. When you confirm the order you receive by email the account details, the amount and the reference (the order number); they are also in your account. We hold the goods until the date stated in the confirmation.

Within 2–3 working days of the transfer reaching our account. A transfer can take one or two working days to arrive.

From dispatch: 1–3 working days to Spain and Portugal with Correos Express, and 3–6 working days to the rest of the EU with UPS Standard. These are estimates.

Mainland Spain and the Balearics, mainland Portugal and the other EU countries except Cyprus and Malta. We do not ship to the Canary Islands, Ceuta, Melilla, the Azores or Madeira.

It depends on the weight of the order and the destination, at the carrier's rates. You see it before you confirm the order, excluding VAT.

Yes, we email you the invoice for every order.

Not if your EU VAT number is valid in VIES: the sale is a VAT-exempt intra-community supply, and the invoice says so, with our VAT number and yours.

Yes. If you are a sole trader or comunidad de bienes in Spain under the recargo de equivalencia regime, say so in your application: your invoices will carry 21 % VAT plus the 5.2 % surcharge.

Mostly stainless steel. Every product page states the material, the finish and the measurements of the piece.

Note it on the carrier's delivery note and write to us within four working days of receipt, with photos and the order number. Defects you cannot see on delivery must be reported within thirty days. We put it right with a replacement, a credit note or a refund, as appropriate.

Only if they arrive damaged, incomplete or defective (see the previous question). We do not take back goods in good condition because of a change of mind; anything else needs our prior written agreement.

Yes, to sell the products you have bought from us, without altering them and without presenting yourself as an official distributor. For any other use, ask us for written permission.

Email us at hello@papayajewelry.com.